White Papers

Creating A Healthy Workplace — Part 1 — The Elephant In The Room

An actively engaged and satisfied employee base is at the root of a healthy business.  Absent that, results are unlikely to be as good as they could be.  One financial services client [1] was doing well in 2016, but employees felt very dissatisfied and underappreciated.  Within three months, we identified the problems that existed, overcame …

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Creating A Healthy Workplace — Part 2 — Solving the Problem

We have discussed the problem and the way in which it manifests in Part 1 of this paper.  Now, let us discuss the ways in which the problem can be solved. Addressing the Issue(s) The way in which business issues are addressed has a great deal to do with whether they are resolved successfully.  This …

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Horizontal Mentoring™ — Connection, Community & Institutional Knowledge

As is well recognized, changes in the way that a company does business, needed to ensure that it remains competitive in the marketplace and that it grows, can mean that the people on whom the business depends have a hard time adjusting to changes in the corporate culture.  More often than not, such changes are …

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Interviewing Techniques — Polling & In-Depth Interviewing White Paper

Interviewing techniques in use today range from polling and its variations to the In-Depth approach.  While it has become common to utilize polling and disparage the In-Depth approach, utilized with care, both can provide valid information.  Indeed, where appropriate, both techniques can be used in a given project to advantage. Polling In general, computer technology …

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Case Studies

Health Care Equipment Case Study

Corporate change can come about in a number of ways.  Sometimes, it happens as the result of a planned internal process that involves senior and middle management as well as line staff and sometimes it happens as the result of a project whose requirements result in change. A Japanese endoscope manufacturer with a significant American …

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